As soon as you place your order, you will receive a confirmation e-mail. This means that we have received your order in our system and have pre-authorized your credit card for the purchase. Once the order is received, we will contact our suppliers and confirm that your order is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will cancel the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 14 business days), we will process the charges and submit the order for shipment. Some brands are listed below as taking longer to ship out, please not those orders are handled separately from this process.
If your item is in stock, we will process the charges to your credit card and it will ship within 14 business days from the date of your order. We will send you the tracking information for your purchase within 24 hours of your order leaving our warehouse. Some orders may take longer (4-6 weeks) to ship out, please see specific items/brands for more information. If you have questions please contact us at firstname.lastname@example.org.
Once you receive your order, please inspect all items immediately for any damage that may have occurred during shipping. If you notice any damage please make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos with descriptions to email@example.com and we will process an insurance claim on your behalf. All brands we work with stand behind their products and will work to correct any order issues.
Cancellations & Refunds:
If you decide to cancel your order after 24 hours you will be charged a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges and must provide Vert Work with the tracking information. Refunds will only be issued to the original credit card that you use when placing your order.
Brand Specific Returns, Shipping, & Warranty Information:
Ergo Desktop Returns: We guarantee that your new Kangaroo Adjustable Height Desk computer stand will enhance your working life. If you are not satisfied, just return it within 30 days of receiving it and we will refund 100% of the purchase price. Just call us first for a "Return Authorization Number" and ship it back to us. Please remember to pack the Ergo Desktop properly to avoid damage to the unit during the return shipping process. The best practice is to use the existing packing materials on the product. The use of packing peanuts or inflatable packing bags is not advised. They do not provide proper protection during shipment. Unit must arrive in like new condition and purchaser pays shipping charges. Units returned after 30 days may incur a restock fee. Additional service fees may not be refundable. All returned products must have a Return Authorization Number.
Ergo Desktop Shipping: Orders are shipping from the facility in 1-2 weeks.
Ergo Desktop Warranty: The Non-Electric Kangaroo Desk's Gas Springs and all moving parts come with a full two-year warranty and the steel structural frames come with a five year warranty. All replacement parts are shipped to you Free of Charge. The Electric units come with a full two year warranty.
FlexiSpot Returns: We want you to be completely satisfied with your purchase, and strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy, you are free to return almost any item within 30 days of receipt. Please send us an email about your return request with order number included, and if could please let us know why you want to return. A Return Merchandise Authorization (RMA) number is required for all returns. Buyer is responsible for return shipping. Returned Items: All items must be returned in their original factory packaging and in “like new” condition. Items returned in other than “like new” condition may be subject to additional restocking fees. Returned items are subject to inspection prior to issuing credit. All returned items must be unassembled and repackaged in the manner they were originally received. Items not returned in this condition may be subject to additional restocking fees.
FlexiSpot Shipping: Most items ship within 5-6 business days of order receipt.
FlexiSpot Warranty: FlexiSpot products have been manufactured and tested to the highest quality standards by FlexiSpot. This Limited Warranty offered by FlexiSpot covers defects in material or workmanship in new FlexiSpot products. This warranty extends to the original purchaser only and is non-transferable. What is Covered? FlexiSpot warrants this product against defects in material or workmanship as follows: FlexiSpot will replace at no charge to the consumer the defective parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If FlexiSpot is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, FlexiSpot may elect to refund the purchase price in exchange for the return of the product. How Long Does the Coverage Last? -FlexiSpot Height Adjustable Desk Frames: All height – adjustable desks purchased on or after October 1, 2016 come standard with a 5-year warranty includes the frame, controller, switch and a 3-year warranty includes the motor, electronics and mechanisms. In the rare event that something does go wrong with any part of your desk frame, just let us know! We will take care of the problem with replacement items shipped at no cost to you within the lower United States. The included shipping method is FedEx Ground but expedited shipping is available at your expense. Shipping outside the lower United States will incur an additional charge. -FlexiSpot Sit-Stand Desktop Workstations: All standing desks purchased on or after October 5, 2016 come standard with a 5-year warranty includes the frame, medium-fiber desktop and mechanisms. -Accessories: All monitor mounts purchased on or after October 5, 2016 come standard with a 3-year warranty includes the arms, gas spring system and mechanisms. What Our Warranty Does Not Cover? Our warranties do not cover any problem that is caused by: Conditions, malfunctions or damage not resulting from defects in material or workmanship. Conditions, malfunctions or damage resulting from normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration. Accessories, connected materials and products, or related products not manufactured by FlexiSpot. Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover). How to File a Claim? FlexiSpot will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling warranty statement included with your product and you follow proper return procedure. To request warranty service, you will need to contact customer service via email at firstname.lastname@example.org or toll free at 855-421-2808. You will have to provide the sales receipt or other evidence of the date and place of purchase. REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. FlexiSpot NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO CREATE FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT. FlexiSpot SHALL NOT BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY). How Does State Law Apply?The laws of the State of California USA, govern our warranties. It gives you specific legal rights, and you may also have other rights that vary from state to state. Our warranties do not affect any additional rights consumers have under laws in their jurisdictions governing the sale of consumer goods. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in our warranty statements may not apply. You may be required by law to give us a reasonable opportunity to correct or cure any failure to comply before you can bring any action.
iMovR Returns: If you are not satisfied with your purchase within 30 days of receipt of your order, you may return any products in new condition for a refund with a valid RMA (return merchandise authorization) number. Shipping and handling charges will be customer’s responsibility. The product must be properly packed in its original packaging and/or pallet. An RMA number must be issued to iMovR by the manufacturer, and then provided to you prior to returning any products. We require that products must be in brand new, saleable condition, and never installed. All returns must be made within 30 days of receipt. Only products in brand new, saleable condition or "defective on arrival" products (non-repairable) can be returned. Shipping charges are customer’s responsibility unless product was received "defective on arrival".
iMovR Shipping: Most items ship within 2-3 business days of order receipt.
iMovR Warranty: Please see specific product description as iMovR products have different warranty levels.
Lumo Returns: If you are not happy with your purchase for any reason, we will gladly accept your return within 30 days of the shipping date. To return your Lumo Run, Lumo Lift or Lumo Back sensor, please email us to initiate the return process and your refund will be processed within 7-10 business days of receipt at our warehouse. Your refund (minus shipping and handling fees, if any) will be issued in the form of your original payment method. Please allow 1 – 2 billing cycles for the refund to appear on your physical credit card statement.
Lumo Shipping: Most items ship within 2-3 business days of order receipt.
Lumo Warranty: Our 365 Day Warranty: Lumo Bodytech, Inc. warrants the Lumo Run, Lumo Lift and Lumo Back sensors to be free of defects in material and workmanship when used as intended for a period of three hundred sixty five (365) days from the original date of purchase. Lumo Bodytech, Inc. warrants the Lumo Run garments to be free of defects in material and workmanship when used as intended for a period of ninety (90) days. This limited warranty is extended to the original purchaser only, and excludes coverage of any damage resulting from improper use or handling, accidental damage, modifications or unauthorized repairs, normal wear & tear during use as intended, or other causes that are not defects in material and workmanship. In case of a covered defect, you must return the product and purchase receipt to the point of sale to obtain warranty coverage. Lumo Bodytech, Inc. will repair or replace the defective product, or issue a refund, at its sole discretion. This limited warranty extends only to authentic Lumo Run, Lumo Lift and Lumo Back products manufactured by Lumo Bodytech, Inc. This product is otherwise sold as-is with all faults. Lumo Bodytech, Inc. specifically disclaims all other warranties, conditions, representations and the provision of or failure to provide any support or other service, information, software, or related content through the product. This limited warranty excludes all other express or implied warranties of any type, all of which are specifically disclaimed. Any warranty imposed by operation of law, or course of trade or dealing, shall be limited to the three hundred sixty five (365) day term of this limited warranty. Lumo Bodytech, Inc.’s liability for any direct or indirect, incidental or consequential damages arising out of the use of the product, or the failure or inability to use the product shall be limited to the original purchase price of the product. No person may change or expand the terms of this limited warranty. Some jurisdictions do not allow a limitation on implied warranties or the amount or type of damages, so these limitations may not apply to you. This limited warranty gives you specific legal rights, and you may have additional rights that may vary.
Stand Steady Returns: Stand Steady accepts returns of regular orders initiated within 30 days of receipt of product, for products in new condition and original packaging. Please contact us for return authorization information.
Stand Steady Shipping: Most items ship within 2-3 business days of order receipt.
Stand Steady Warranty: Any product found within 30 days to have defects in materials or workmanship will be replaced. This includes items arriving damaged or missing parts. Email us and we'll get a replacement part or product out to you quickly.
Uncaged Ergonomics Returns: 30-day, "no questions asked" return window starting the day your order is delivered. In the event that you are unhappy with your purchase, email a return/exchange request within 30 days after receiving your products. If you return a damaged product (scratched, broken, etc.) we reserve the right to use our professional discretion to partially refund your purchase depending on the severity of the damage. Details: Receipts are required for refunds, returns, and exchanges. Buyer is responsible for return shipping. All returned products remain the property of Uncaged Ergonomics. Shipping costs will not be paid or reimbursed by Uncaged Ergonomics. We reserve the right to offer partial refunds for damaged products.
Uncaged Ergonomics Shipping: Most items ship within 2-3 business days of order receipt.
Uncaged Ergonomics Warranty: All Uncaged Ergonomic products come with a ninety-day, limited warranty. We'll use the best method possible to get your stand back in working condition - either send replacement parts or an entirely new item. Uncaged Ergonomics warrants this product against defects in materials and workmanship under normal use for a period of ninety (90) days from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received by Uncaged Ergonomics within the Warranty Period, then, at its option and to the extent permitted by law, Uncaged Ergonomics will either (1) repair the product at no charge, using new parts or parts equivalent to new in performance and reliability, (2) exchange the product with a product that is new or equivalent to new in performance and reliability and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Uncaged Ergonomics may request that you replace defective parts with new or refurbished user-installable parts that Uncaged Ergonomics provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Uncaged Ergonomics, assumes the remaining warranty of the original product or 30 days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Uncaged Ergonomics’ property. Parts provided by Uncaged Ergonomics in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Uncaged Ergonomics and becomes Uncaged Ergonomics’ property. This Limited Warranty applies only to the product manufactured by or for Uncaged Ergonomics that can be identified by the Uncaged Ergonomics trademark, trade name, or logo annexed to it. The Limited Warranty does not apply to any non-Uncaged Ergonomics products. Manufacturers, suppliers, or publishers, other than Uncaged Ergonomics, may provide their own warranties to the end user purchaser, but Uncaged Ergonomics, in so far as permitted by law, provides their products “as is”. Uncaged Ergonomics is not responsible for damage arising from failure to follow instructions relating to the product’s use. This warranty does not apply: (a) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials and workmanship; (b) to cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports, that occurs after installation.
VersaTables Returns: 30-Day Full Refund Satisfaction Guarantee. We guarantee customer satisfaction on every item purchased from VersaTables. If you are not completely satisfied, you may return the product within 30 days of the order being delivered, provided it is not damaged in the return process. If you have ordered a quantity of greater than two units, only one product may have been opened for evaluation. Opening additional products is considered an acceptance of the entire order. All shipping on returns is paid for by the purchaser. Custom orders are non-refundable. VersaTables will be unable to accept any return after the close of the 30-day return window. If an item is received after the close of the return window, a Customer Service agent will contact you in order to arrange for re-shipment of the returned item. VersaTables is not responsible for the cost of re-shipment. Please let us know that you need to return your item and a customer service agent will issue you an RMA number that you must include with your RMA form. Please Note: A credit will not be issued without an RMA number. Electronic components are covered under a one year warranty.
VersaTables Warranty: At VersaTables, we strive for outstanding quality, value, and service. We pride ourselves in producing top-quality products and excellent customer service. Our raw materials are the best quality available, our designers follow the most current ergonomic guidelines. We are so confident you will be satisfied with your purchase from VersaTables, we guarantee every product with a no-hassle Lifetime Warranty. How it Works: We warrant every product to be free from defects in materials and workmanship for the lifetime of that product. We will repair or replace any defective part or product once visual proof has been submitted to VersaTables that demonstrates defects in workmanship. All items will be evaluated on a case-by-case basis. If you feel you have received a product with any type of defect, please contact us at 310-353-7100 or email us at email@example.com. Our Customer Service agents are committed to resolving your problem as quickly as possible.